Frequently asked questions
Quick answers about ordering, payment, delivery and returns. Can't find what you need? Contact us.
Orders & payment
How do I place an order?
Choose a product, select your size, colour and quantity (and add any specifications), then add it to your cart and go to checkout. You can check out as a guest or with an account.
Which payment methods do you accept?
We accept card, bank transfer, USSD and mobile wallet payments through our secure payment partner WittyPay. We never see or store your card details.
When is my order confirmed?
As soon as WittyPay confirms your payment — usually within seconds for cards, and a few minutes for bank transfers. You will receive a confirmation email and your order page will update automatically.
I paid but my order still shows "awaiting payment". What should I do?
Bank transfers can take a few minutes to confirm, and our system re-checks open payments every few minutes. If it is still not confirmed after 30 minutes, contact us with your order number and we will sort it out.
How long do you hold items in my cart?
When you place an order, items are reserved for 60 minutes while you complete payment. Unpaid orders are then cancelled and the items released.
Can I add special instructions or customisation?
Yes. Every product has a Specifications box where you can add details such as names, colours or other requests. You can review and edit them in your cart before you pay.
Delivery
Where do you deliver?
We deliver across Nigeria from Abuja. Your delivery fee is shown at checkout before you pay.
How long does delivery take?
Abuja (FCT): 1–2 business days. Other states: 3–7 business days. See our Shipping & Delivery policy for details.
How can I track my order?
Use the Track an order page with your order number and email, or sign in and open My orders.
Returns & refunds
Can I return an item?
Yes — unused items in their original condition can be returned within 7 days of delivery. Personalised items and opened in-ear audio products can only be returned if faulty. Read our full Returns & Refunds policy.
What if my item arrives damaged or wrong?
Tell us within 48 hours of delivery with your order number and photos. We will replace, repair or refund it at no cost to you.
How long do refunds take?
After we receive and inspect your return, refunds are sent to your original payment method. Please allow 5–10 business days for your bank to process it.
Corporate orders
Do you handle corporate and bulk orders?
Yes. We supply executive gifts, branded merchandise and bulk orders for teams, clients and events. Send an enquiry from our Corporate Orders page and we will prepare a quotation.
Account & support
Do I need an account to shop?
No. You can check out as a guest. An account lets you save addresses, keep a wishlist and see your order history.
How do I contact you?
Email support@ellisliteware.com, call or WhatsApp +234 701 161 2125, or use our Contact page. Our office is at 13 Akperan Orshi Street, Gwarinpa, FCT Abuja.
We're happy to help with orders, sizing and corporate gifting.
